At Gen Z Tech Solution, we want every client to feel confident about working with us. We understand that sometimes plans change, or a project may not go as expected. This policy explains clearly when and how refunds are issued — for our services and our software products.
By engaging our services, you agree to the terms outlined below. If you have any questions before starting a project, please reach out — we're happy to clarify.
01 Overview
Because we provide custom digital services (websites, apps, software, marketing), refunds are handled on a case-by-case basis with clear rules. This policy covers:
- Services — web development, app development, design, SEO, SMM, software development, cloud, cybersecurity, IT consulting.
- Products — ready-to-deploy software (Real Estate, Restaurant, College Management, ERP, Accounting, CRM).
We aim to be fair to both sides — you get value for what you've paid, and we get compensated for work already completed.
02 Scope of This Policy
This Return & Refund Policy applies to all payments made to Gen Z Tech Solution through any channel — bank transfer, UPI, Razorpay, PayU, Cashfree, or payment links shared by our team.
It should be read together with our Terms & Conditions, which form the broader agreement between you and us.
03 Eligibility for Refund
You may be eligible for a refund in the following situations:
- Project cancelled before work begins — Full refund of the advance amount (minus payment gateway charges, if any).
- Project cancelled early in the discovery phase — Partial refund based on work completed, typically 60–80% of the advance.
- Duplicate payment — Full refund of the duplicate amount.
- Service not delivered — If we fail to deliver the agreed scope without a valid reason, a fair refund will be issued based on unfinished work.
- Product licensing issue — If a purchased software product fails to work as described and cannot be fixed within 15 days, full refund is issued.
Fair approach: We always try to resolve issues before refunds. Most concerns are fixed with a revision, a bug fix, or a scope adjustment.
04 Non-Refundable Items
The following are not eligible for refunds:
- Completed deliverables — Once a project or milestone has been approved and delivered, that portion is non-refundable.
- Approved design work — Logo, brand identity, UI/UX designs approved by you.
- Domain & hosting costs — Paid directly to third-party providers (GoDaddy, AWS, etc.).
- Third-party licenses — Premium plugins, themes, fonts, stock images purchased on your behalf.
- Ad spend — Money spent on Google, Meta, or other ad platforms for your campaigns.
- SEO retainer months completed — Once a month's SEO/SMM work has been performed, it's non-refundable.
- Consultation hours already used.
- Change of mind — After work has already started.
Important: Refunds are not issued simply because you changed direction, paused your business, or decided to work with another vendor after work has been completed.
05 How to Request a Refund
To request a refund, follow these steps:
- Email us — Send a written request to info@genztechsolution.com with subject "Refund Request — [Project Name]".
- Include details — Your name, invoice number, amount paid, date, and the reason for the refund request.
- Attach evidence — If applicable, screenshots or documents supporting your request.
- We review — Our team reviews the request within 3 working days and may ask for additional information.
- Decision & processing — You'll receive a written decision. If approved, the refund is processed within 7–10 working days.
Refunds are issued to the original payment source wherever possible. For bank transfers, we may request account details for processing.
06 Refund Timeline
Once a refund is approved, the amount is processed as follows:
- UPI refunds — 3–5 working days.
- Bank transfer refunds — 5–7 working days.
- Payment gateway refunds (Razorpay, PayU, Cashfree) — 7–10 working days, depending on the gateway and your bank.
Processing time is calculated from the date the refund is approved, not from the date of request.
07 Cancellation Policy
You can cancel a project at any time by informing us in writing. Here's how cancellation works:
For Services
- Before work begins — Full refund of advance (minus any gateway fees).
- Within 3 days of project start — Partial refund based on work done (typically 70–80%).
- After 3 days or after deliverables — Refund calculated based on work completed; already-delivered items are non-refundable.
For Products
- Before delivery / setup — Full refund minus any customization cost already incurred.
- After delivery & setup — Non-refundable, except in cases of critical bugs that cannot be fixed within 15 days.
08 Project Termination Refunds
If either party terminates an ongoing project:
- You will be billed for all work completed up to the termination date.
- Any advance amount beyond the value of completed work will be refunded.
- Completed deliverables will be handed over upon final settlement.
- Source files, documentation, and access credentials for completed work will be transferred.
If the reason for termination is on our side (e.g., non-delivery), you'll receive an appropriate refund. If it's on your side (change of plans), the above rules apply.
09 Chargebacks & Disputes
We kindly request that you contact us first before initiating a chargeback with your bank or payment provider. Almost all concerns can be resolved faster through direct conversation.
If a chargeback is filed without prior communication and is found to be unjustified, we reserve the right to:
- Dispute the chargeback with relevant evidence of work delivered.
- Suspend access to any deliverables or software licenses.
- Refuse future engagements with the same client.
10 Exceptions & Special Cases
We understand that life happens. If you're facing a genuine emergency — medical, financial, or otherwise — reach out to us. We'll do our best to find a fair solution, even outside the standard rules.
Similarly, if we've made a genuine mistake on our end, we'll take full responsibility and make it right — whether through rework, partial refund, or full refund depending on the situation.
11 Changes to This Policy
We may update this Return & Refund Policy from time to time. Changes will be reflected on this page with an updated "Last Updated" date. For active projects, the policy in effect at the time of engagement applies.
12 Contact
For any refund-related questions or requests, reach out to us:
